Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
Welcome to our new website
Our website is completely renovated. Modern design, improved navigation and new features – all for a more convenient use and quick access to information.
Read moreData Network Evolution – Trends Driving Change in 2025
Discover key trends shaping data networks: WiFi 7 versus WiFi 6, LAN trends 2025, the future of network management, and driving forces behind industry transformation and technological progress.
Read moreContact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
Read moreEvent recap: "Customer experience – what you need to know in 2024!"
Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions
Read moreContact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
Read moreExciting visit of the Latvian Contact Center club to Enefit
Enefit's contact center provides a wide range of services, from processing invoice requests to contract renewals, addressing electricity and solar panel inquiries.
Read moreContact Center Club visit to Latvian post (Latvijas pasts)
Unforgettable experience: Contact Center Club visit to LATVIAN POST
Read moreLatvian Contact Center Club visited AirBaltic
Latvian Contact center club Contact Center Club visited airBaltic, exploring their extensive Contact Center (CC) that daily serves customers worldwide in 7 languages.
Read moreData networks transformation 2024
Important insights on how a modern enterprise can move from optimizing IT operations to building an efficient WiFi network. This path requires timely planning, investment and commitment to keep up with the latest technology.
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