Contact Center solutions for enterprises in the Baltics
Adventus Solutions has over 25 years of experience implementing and supporting Genesys contact center solutions for enterprises in Latvia, Lithuania, and Estonia. We help organizations implement and modernize contact centers using Genesys Cloud CX and Genesys Engage, integrating them with existing CRM and enterprise IT systems.
We specialize in contact center architecture, migration from legacy platforms to the cloud, custom CRM integration, and support and maintenance. We also help organizations implement AI tools and intelligent routing to improve customer interactions, agent productivity, and operational efficiency across voice, chat, email, and digital channels.
What We Deliver
We provide end-to-end contact center solutions, including:
- Contact center platform implementation (Genesys Cloud CX and others)
- Omnichannel communication (voice, chat, email, messaging)
- Integration with CRM, ERP, and business systems
- Workforce engagement and analytics tools
- AI-powered automation and routing
- Ongoing support and optimization
We manage the full lifecycle - from design and deployment to integration and long-term support.
Adventus Solutions is an authorised Genesys partner in the Baltics
As an authorized Genesys partner in the Baltics, we use Genesys Cloud CX as its primary platform for enterprise contact center projects. We combine the platform’s advanced capabilities with our local engineering and integration expertise.
Key capabilities include:
- Omnichannel communication in a single platform
- AI-driven routing and automation
- Real-time analytics and reporting
- Scalable cloud architecture
- Integration with enterprise systems
Contact Center Solutions by Use Case
- Customer Support & Service Operations: Omnichannel routing (Voice, Chat, Email, Messaging) with wide range of AI tools in Baltic local languages (Latvian, Lithuanian, Estonian)
- Outbound & Sales Teams: Predictive dialing, proactive customer notifications, and automated compliance management for high-volume sales campaigns
- Enterprise & Distributed Remote Teams: Unified agent workspaces, CRM integration, and secure softphone access for multi-location and work-from-home teams across the Baltics
Why customers choose Adventus Solutions
Adventus Solutions has 25+ years of experience implementing, integrating, migrating, and supporting contact center solutions.
- Authorised Genesys Partner: Deep expertise in Genesys contact center solutions.
- Full-Lifecycle System Integration: From solution design and CRM/ERP integration to migration, implementation, and support.
- Business-Focused Approach: Solutions tailored to business needs, workflows, and existing IT infrastructure.
- Local Expertise: Projects and support across Latvia, Lithuania, Estonia, and Scandinavia.
Trusted across industries: We deliver contact center solutions for organizations in finance, telecommunications, retail, utilities, and the public sector.
6 Key Factors When Choosing a Contact Center Solution
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Number of Agents and Call Volume | System capacity for current and future needs
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Communication Channels | Voice, email, chat and messaging on one platform
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AI and Automation | Virtual agents, agent assistance and automated customer service
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System Integration | Integration with CRM, ERP and other business systems
⚙️
Technical Reliability and Support | Stable system performance and local technical support
🤝🏻
Security and Compliance | GDPR, data protection and industry requirements
Improve Your Contact Center Performance
Migration to the Cloud, Contact Center modernization or AI implementation – let's discuss your plans!
👉 We'll assess your current solution and recommend ways to improve performance, automation and customer experience.
Frequently Asked Questions
Which contact center platforms does Adventus Solutions implement?
Our primary strategic platform for enterprise cloud deployments is Genesys Cloud CX. We also provide long-term technical support, custom API integrations, and migration paths for existing legacy and hybrid contact center setups across the Baltics.
Can Adventus Solutions integrate our contact center with custom or proprietary CRM systems?
Yes. Beyond standard integrations (Salesforce, MS Dynamics), our engineering team builds custom REST API connectors to link your contact center platform with local ERPs, core banking platforms, and custom internal databases.
How does Adventus Solutions handle multi-language contact center setups for Baltic enterprises?
We configure omnichannel platforms to seamlessly route and automate interactions across Latvian, Lithuanian, Estonian, English, and Scandinavian languages, aligning conversational AI bots and IVR flows with local customer expectations.
How long does it take to implement a contact center?
Implementation timelines depend on complexity, integrations, and customization requirements, but typically range from a few weeks to several months. See more companies’ implementation experiences.
Does Adventus Solutions provide support after implementation?
Yes. We provide ongoing support, optimization, and system improvements to ensure long-term performance.