Estonian Contact Center Club Launch
Exciting News! We’ve launched the Estonian Contact Center Club bringing contact center and customer experience leaders together.
Here are highlights from our first meeting:
✅ Defined the Club’s core principles
✅ Identified common challenges to tackle in future discussions
✅ Explored the latest automation and AI tools for customer service within the Genesys Contact Center platform
The Contact Center Club brings together top Estonian contact center managers from Bigbank, ENEFIT, ERGO Insurance, Elektrilevi, SEB Eesti.
Contact Center Club is a professional community for leading contact center managers, fostering Customer Experience excellence, sharing best practices, and mastering the latest CC technologies to Level Up Your Contact Center. CC-club is organized by Adventus Solutions.
Thanks to all members for their active participation! We look forward to growing this amazing community together.
Related articles
Change Management in Contact Centers – an inspiring visit to LMT
Explore key insights from the Contact Center Club visit: chatbot use, change management strategies, internal communication, and performance tracking – shared by Latvia’s top contact center professionals.
Read more
AI in Action: Highlights from the Contact Center Club’s Special Session
Discover how AI is transforming contact centers. Explore real use cases from the Contact Center Club's special session, including AI-powered chatbots, agent assist tools, and insights on enhancing customer experiences.
Read more
Top 9 Contact Centers Trends for 2025
Discover the top contact center trends for 2025- AI, cloud migration, omnichannel support, and customer journey management. Learn how Baltic companies are transforming customer service for the digital era.
Read more
The Definitive List of 29 Call Center Metrics and KPIs
Discover 29 essential call center metrics and KPIs, including First-Contact Resolution (FCR), Net Promoter Score (NPS), Customer Satisfaction (CSAT), and more. Learn how to track key performance indicators (KPI) to improve success. Full list with explanations and formulas included.
Read more
Contact Center Club's Visit to Booking Group
Highlights from the CC Club's visit to the Booking Group contact center: We learned how their global car rental support team manages daily calls and emails and explored AI-powered tools for conversation evaluation.
Read more
Artificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
Read more
This year we celebrated the 30th anniversary of the Adventus team!
Our team celebrates an anniversary! From our beginnings in 1994 to today – thank you to our clients and partners for being part of this journey.
Read more