Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
ERGO in the Baltics simplifies the insurance experience
Customer story: ERGO in the Baltics unified three insurance contact centers with Genesys Cloud CX. The result: improved customer and employee experience, better sales performance, streamlined operations, and full visibility across customer journeys.
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What Makes Contact Center Migration Successful? Lessons from Bigbank, Enefit and ERGO
Planning a contact center migration? Learn what makes transformation successful through real experiences from Bigbank, Enefit and ERGO - including challenges, timelines, AI adoption, and key success factors.
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Bigbank reduces costs while improving its customer experiences
Customer story: Bigbank transforms customer experience, contact center and IT operations across 8 countries with Genesys Cloud CX.
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Adventus Solutions celebrates 25 years: the people and projects that shape our journey
Our team celebrates an anniversary! From our beginnings in 1994 to today – thank you to our clients and partners for being part of this journey.
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The Transformation of Customer Service: from Automation to Agentic AI
Customer service is evolving from traditional automation to Agentic AI-driven ecosystems. Discover key trends in omnichannel, AI integration, and how businesses can transform CX into a unified, data-driven service model.
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AI is already changing customer service in the Baltics: key trends and insights from “Customer Experience 2026”
Explore the top customer experience trends for 2026, including Agentic AI, automation, omnichannel communication, and Bigbank’s Genesys Cloud migration story from the “Customer Experience 2026” Baltic CX leaders event.
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6 Levels of Experience Orchestration
Learn how artificial intelligence is impacting the orchestration of customer and employee experiences. The article explores 6 development levels – from manual processes to universal automation – that help organizations optimize systems, processes and policies for future growth.
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Top 9 Contact Center Trends for 2026-2027: AI, Cloud and Customer Experience in the Baltics
Discover the top contact center trends for 2025 - AI, cloud migration, omnichannel support, and customer journey management. Learn how Baltic companies are transforming customer service for the digital era.
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Jabra Evolve3 Series: New AI-Powered Headsets Designed for Hybrid Work
Everything you need to know about the new Jabra Evolve3 Series, including features, AI microphone technology, ANC, Teams certification, and hybrid work benefits.
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