Contact Center Club's Visit to Booking Group
The Contact Center Club had an exclusive opportunity to see how customer support operates in a global car rental company. 🚗💡
✅ Discovered how the Booking Group contact center (CC) team handles hundreds of calls and emails daily across 150+ countries
✅ Explored an AI-powered tool that enhances conversation quality evaluation in company
✅ Learned about the latest automation and AI tools for customer service within the Genesys CC platform.
A big thank you to Olga Fejere for the warm welcome! This visit provided valuable insights for contact center professionals.
Members of the Contact Center Club represent airBaltic, Citadele banka, ENEFIT, ERGO Latvia, Economy Bookings (Booking group), GASO, Latvijas Pasts, Latvijas mobilais telefons - companies that deliver excellent customer service every day. The club's organizers, Adventus Solutions, are experts in contact centers with over 25 years of experience in this field.
Contact Center Club brings together managers of Latvia's leading Contact Centers with the aim of creating a professional community for sharing experiences, improving customer service standards, and mastering the latest CC technologies.
If you want to learn more or become a member of the CC-Club, contact us.
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