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Read our blogTake a look at our blog posts about industry trends, technology news, and company updates. Stay informed and discover what shapes the world of technology today.
Contact Center Club's 1st Anniversary: A Year Full of Ideas and Value!
Contact Center Club Turns 1! From Genesys platform updates to innovative ideas for growth, learn how this community enhances business processes, technology adoption, and KPI success.
Read more6 Levels of Experience Orchestration
Learn how artificial intelligence is impacting the orchestration of customer and employee experiences. The article explores 6 development levels – from manual processes to universal automation – that help organizations optimize systems, processes and policies for future growth.
Read moreWelcome to our new website
Our website is completely renovated. Modern design, improved navigation and new features – all for a more convenient use and quick access to information.
Read moreData Network Evolution – Trends Driving Change in 2025
Discover key trends shaping data networks: WiFi 7 versus WiFi 6, LAN trends 2025, the future of network management, and driving forces behind industry transformation and technological progress.
Read moreContact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
Read moreLove meetings with Barco clickshare videobars for wireless videoconferencing
The ClickShare video bars enable engaging, effortless wireless conferencing with any videoconferencing platform. They deliver sharp views and crystal-clear sound.
Read moreArtificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
Read moreWi-Fi 7 (802.11be) - everything you need to know about the standard
Get ready for some serious speed boost with Wi-Fi 7 – we're talking 4.8 times faster than Wi-Fi 6 and a whopping 13 times speedier than Wi-Fi 5!
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