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Read our blogTake a look at our blog posts about industry trends, technology news, and company updates. Stay informed and discover what shapes the world of technology today.
Quality management in contact centers: Contact Center Club visited ERGO Latvia
Contact Center Club visited ERGO Latvia to share insights on quality management in contact centers. Discussions covered conversation evaluation standards, effective agent feedback, and Genesys Cloud tools that improve agent performance, empathy, and active listening in customer service.
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Contact Center Club at Töötukassa - Bots, Benchmarks & Best Practices in Action!
Discover key insights from the Contact Center Club visit to Töötukassa: smart bot solutions reducing chat volumes, top-tier agent efficiency, and Genesys Cloud co-browse in action. Real examples of how digital tools and human service blend to create an outstanding customer experience.
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Contact Center Club at Enefit Estonia - Ideas, Innovation & a View to Remember!
Explore how Estonia’s top contact centers use Genesys Cloud to drive Customer Experience excellence. Highlights from the Contact Center Club's visit at Enefit Estonia: hybrid work strategies, NPS best practices, fraud prevention, and innovation in contact center operations. Organized by Adventus Solutions.
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Change Management in Contact Centers – an inspiring visit to LMT
Explore key insights from the Contact Center Club visit: chatbot use, change management strategies, internal communication, and performance tracking – shared by Latvia’s top contact center professionals.
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AI in Action: Highlights from the Contact Center Club’s Special Session
Discover how AI is transforming contact centers. Explore real use cases from the Contact Center Club's special session, including AI-powered chatbots, agent assist tools, and insights on enhancing customer experiences.
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Estonian Contact Center Club Launch
Discover the Estonian Contact Center Club – a new professional community for top contact center leaders, fostering Customer Experience excellence, sharing best practices, and mastering the latest CC technologies.
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Contact Center Club's Visit to Booking Group
Highlights from the CC Club's visit to the Booking Group contact center: We learned how their global car rental support team manages daily calls and emails and explored AI-powered tools for conversation evaluation.
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Contact Center Club's 1st Anniversary: A Year Full of Ideas and Value!
Contact Center Club Turns 1! From Genesys platform updates to innovative ideas for growth, learn how this community enhances business processes, technology adoption, and KPI success.
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