Explore our business directions
View our solutions
UC platforms / Phones
Contact centers
Videoconferencing solutions
LAN / Wi-Fi solutions
Headsets / Speakerphones
UC platforms / Phones
UC platforms & Phones
A strong foundation is essential for successful enterprise deployment, whether it's on-premises or in the cloud. Our Unified Communications solutions provide robust support tailored to your business needs.
Our partners
Industry Solutions
View industry solutions
Business companies
Hospitality industry
Government sector
Business companies
Business companies
Explore our latest news
Read our blogTake a look at our blog posts about industry trends, technology news, and company updates. Stay informed and discover what shapes the world of technology today.
Contact Center Club at Töötukassa - Bots, Benchmarks & Best Practices in Action!
Discover key insights from the Contact Center Club visit to Töötukassa: smart bot solutions reducing chat volumes, top-tier agent efficiency, and Genesys Cloud co-browse in action. Real examples of how digital tools and human service blend to create an outstanding customer experience.
Read more
The State of Customer Experience: What Every Contact Center Leader Needs to Know
More than half of consumers stop doing business after 2 bad experiences. Discover the latest CX trends from "The State of CX Report 2025" and learn how AI and seamless omnichannel service can help your organization retain customers.
Read more
6 Levels of Experience Orchestration
Learn how artificial intelligence is impacting the orchestration of customer and employee experiences. The article explores 6 development levels – from manual processes to universal automation – that help organizations optimize systems, processes and policies for future growth.
Read more
Contact Center Club at Enefit Estonia - Ideas, Innovation & a View to Remember!
Explore how Estonia’s top contact centers use Genesys Cloud to drive Customer Experience excellence. Highlights from the Contact Center Club's visit at Enefit Estonia: hybrid work strategies, NPS best practices, fraud prevention, and innovation in contact center operations. Organized by Adventus Solutions.
Read more
Key takeaways from the event "Customer experience – what you need to know in 2025!"
Technology and AI are transforming customer service - making it faster, more personalized, and efficient. Discover the latest contact center trends and ERGO’s experience with Genesys Cloud from the “Customer Experience 2025” Baltic contact center leaders event.
Read more
Change Management in Contact Centers – an inspiring visit to LMT
Explore key insights from the Contact Center Club visit: chatbot use, change management strategies, internal communication, and performance tracking – shared by Latvia’s top contact center professionals.
Read more
Customer Journey Management in Contact Centers: a Strategic Guide
Learn how to contact centers can create a customer journey management plan, map experiences, avoid pitfalls, and boost CX with data, AI, and omnichannel strategy.
Read more
AI in Action: Highlights from the Contact Center Club’s Special Session
Discover how AI is transforming contact centers. Explore real use cases from the Contact Center Club's special session, including AI-powered chatbots, agent assist tools, and insights on enhancing customer experiences.
Read more