Back to Blog
image
#AI
#CX
#Cloud
#ContactCenters
#Trends

Artificial Intelligence in Action

2024-09-27

Key Insights on the Future of Work and Customer Experience

How will AI shape the future of work? This collection of posts dives into the practical applications of AI in both customer and employee environments. From building AI business cases for contact centers to enhancing customer loyalty and transforming experiences, AI is poised to be a game changer.

Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.

Related articles

image

Data Network Evolution – Trends Driving Change in 2025

Discover key trends shaping data networks: WiFi 7 versus WiFi 6, LAN trends 2025, the future of network management, and driving forces behind industry transformation and technological progress.

Read more
image

Contact Center Club's Visit to GASO

Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach

Read more
image

Technical considerations of moving from on-premises to cloud contact center

Businesses in all industries are moving to a cloud-based contact center. Lets take a look at the 6 most important aspects to consider when migrating to a cloud-based contact center

Read more
image

Event recap: "Customer experience – what you need to know in 2024!"

Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions

Read more
image

Contact Center Club's visit to Citadele bank

Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.

Read more
image

Key terminology for AI in customer and employee experience

Discover 8 commonly used AI technologies and tools so you can move forward with AI confident it will deliver specific, measurable results.

Read more
image

Customer Story: Eesti Energia & Enefit achieving sustainability in the cloud

Standardizing on the Genesys Cloud™ platform, Eesti Energia has unified its contact centers across 5 countries, while driving greener operations from a smaller IT footprint.

Read more