Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
New Genesys “2026 Buyer’s Guide for AI and CX”
The new Genesys “2026 Buyer’s Guide for AI and CX” highlights the AI, automation and CX technologies that will shape contact centers in 2026. Discover 6 essential innovations, assess your readiness for AI solutions, and get practical ideas to advance your customer experience.
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Artificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
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AI in Data Networking: 7 trends to watch
Discover how AI is transforming data networking with user-centric, efficient, and sustainable solutions. Explore 7 key trends, from autonomous networks and AI-powered 5G to digital twins, shaping the future of intelligent, secure, and high-performance networks.
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The State of Customer Experience: What Every Contact Center Leader Needs to Know
More than half of consumers stop doing business after 2 bad experiences. Discover the latest CX trends from "The State of CX Report 2025" and learn how AI and seamless omnichannel service can help your organization retain customers.
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6 Levels of Experience Orchestration
Learn how artificial intelligence is impacting the orchestration of customer and employee experiences. The article explores 6 development levels – from manual processes to universal automation – that help organizations optimize systems, processes and policies for future growth.
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The Future of Wired and Wireless Networks: Building Hybrid Networks in Modern Enterprises
Discover how to build modern enterprise LAN and WLAN networks with Wi-Fi 6/7, AI-driven automation, and Zero Trust security. Highlights and takeaways from Adventus Solutions 2025 webinar.
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Key takeaways from the event "Customer experience – what you need to know in 2025!"
Technology and AI are transforming customer service - making it faster, more personalized, and efficient. Discover the latest contact center trends and ERGO’s experience with Genesys Cloud from the “Customer Experience 2025” Baltic contact center leaders event.
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Customer Journey Management in Contact Centers: a Strategic Guide
Learn how to contact centers can create a customer journey management plan, map experiences, avoid pitfalls, and boost CX with data, AI, and omnichannel strategy.
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Top 9 Contact Centers Trends for 2025
Discover the top contact center trends for 2025 - AI, cloud migration, omnichannel support, and customer journey management. Learn how Baltic companies are transforming customer service for the digital era.
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