Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
Delivering Service at Scale: Contact Center Club at Latvijas Pasts
Contact Center Club visited Latvijas Pasts to explore how they deliver service at scale. Insights include digital transformation, automation in daily operations, a small but highly skilled team handling 13 service areas, strong internal collaboration, and key lessons on AI tool ownership in contact centers.
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Hotel Wi-Fi and LAN explained: Wi-Fi 6 vs Wi-Fi 7 and what hotels actually need
Should hotels choose Wi-Fi 6 or Wi-Fi 7? Learn what actually matters for guest experience, why LAN is critical, and how to build a reliable hotel network.
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2 Years of Contact Center Community: Where Tech Meets Humans
Contact Center Club marks its 2-year anniversary with a visit to airBaltic. Discussions covered AI in contact centers, the balance between technology and human touch in customer service, the role of empathy, and practical CX solutions for leaders.
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Wi-Fi 7 (802.11be) - everything you need to know about the standard
Get ready for some serious speed boost with Wi-Fi 7 – we're talking 4.8 times faster than Wi-Fi 6 and a whopping 13 times speedier than Wi-Fi 5!
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New Genesys “2026 Buyer’s Guide for AI and CX”
The new Genesys “2026 Buyer’s Guide for AI and CX” highlights the AI, automation and CX technologies that will shape contact centers in 2026. Discover 6 essential innovations, assess your readiness for AI solutions, and get practical ideas to advance your customer experience.
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A smarter way to manage your meeting rooms: Logitech TAP Scheduler
Simplify your meeting planning with Logitech Tap Scheduler: fast room booking, clear availability indicators, and flexible installation in any environment. Compatible with Teams, Zoom, and Google Meet.
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Artificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
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AI in Data Networking: 7 trends to watch
Discover how AI is transforming data networking with user-centric, efficient, and sustainable solutions. Explore 7 key trends, from autonomous networks and AI-powered 5G to digital twins, shaping the future of intelligent, secure, and high-performance networks.
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Quality management in contact centers: Contact Center Club visited ERGO Latvia
Contact Center Club visited ERGO Latvia to share insights on quality management in contact centers. Discussions covered conversation evaluation standards, effective agent feedback, and Genesys Cloud tools that improve agent performance, empathy, and active listening in customer service.
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