Artificial Intelligence in Action
Key Insights on the Future of Work and Customer Experience
How will AI shape the future of work? This collection of posts dives into the practical applications of AI in both customer and employee environments. From building AI business cases for contact centers to enhancing customer loyalty and transforming experiences, AI is poised to be a game changer.
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
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AI is already changing customer service in the Baltics: key trends and insights from “Customer Experience 2026”
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6 Levels of Experience Orchestration
Learn how artificial intelligence is impacting the orchestration of customer and employee experiences. The article explores 6 development levels – from manual processes to universal automation – that help organizations optimize systems, processes and policies for future growth.
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Top 9 Contact Center Trends for 2026-2027: AI, Cloud and Customer Experience in the Baltics
Discover the top contact center trends for 2025 - AI, cloud migration, omnichannel support, and customer journey management. Learn how Baltic companies are transforming customer service for the digital era.
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Delivering Service at Scale: Contact Center Club at Latvijas Pasts
Contact Center Club visited Latvijas Pasts to explore how they deliver service at scale. Insights include digital transformation, automation in daily operations, a small but highly skilled team handling 13 service areas, strong internal collaboration, and key lessons on AI tool ownership in contact centers.
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Hotel Wi-Fi and LAN explained: Wi-Fi 6 vs Wi-Fi 7 and what hotels actually need
Should hotels choose Wi-Fi 6 or Wi-Fi 7? Learn what actually matters for guest experience, why LAN is critical, and how to build a reliable hotel network.
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2 Years of Contact Center Community: Where Tech Meets Humans
Contact Center Club marks its 2-year anniversary with a visit to airBaltic. Discussions covered AI in contact centers, the balance between technology and human touch in customer service, the role of empathy, and practical CX solutions for leaders.
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Wi-Fi 7 (802.11be) - everything you need to know about the standard
Get ready for some serious speed boost with Wi-Fi 7 – we're talking 4.8 times faster than Wi-Fi 6 and a whopping 13 times speedier than Wi-Fi 5!
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New Genesys “2026 Buyer’s Guide for AI and CX”
The new Genesys “2026 Buyer’s Guide for AI and CX” highlights the AI, automation and CX technologies that will shape contact centers in 2026. Discover 6 essential innovations, assess your readiness for AI solutions, and get practical ideas to advance your customer experience.
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