SERVICES FOR CONTACT CENTERS

Our specialists have more than 15 years experience helping customers to realize contact center projects from planning to implementation. We work with industry leading vendors - Genesys, Alcatel-Lucent, Altitude. We provide the most advanced multimedia contact center solutions which combine the usual voice and digital customer service channels - calls, e-mail, sms, chat, social networks with recent innovations - mobile applications, web co-browsing, web callback, web- call-through, marketing campaigns, etc. Adventus Solutions has experience in contact center software installation, the integration with enterprise IT systems, application adaptation etc. 

Adventus Solutions expertise in contact center projects:

  • development and implementation of CC solutions
  • the installation of hardware and software; setting algorithms service
  • CC processes integration and automation
  • integration of all the media channels (voice, video, email, sms, chat, fax, co-browse session, some deferred work, callback and more)
  • integration with enterprise IT systems (CRM systems, database, IVR, WEB services, iBank etc.)
  • customization of Agent Desktop, Agent interface
  • CC applications development, such as dedicated CRM solutions, Agent Scripting, etc.
  • testing and trial operation support solutions
  • users instructing
  • support and warranty service

We make your life easier and your customers more satisfied!

 

Let us serve you. Please send us your details and our sales team will get back to you shortly. Contact us

 

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