Tellq - multi-channel customer service platform. Call center

Tellq identifies customers bt their contact number or email. So, no matter which channel the customer will use to contact you, you will always see his/her contact information and full communication history, requests, chat records, customer-related actions of the operating personnel, remarks or comments, as well as request resolution times.

Get valuable insights for daily customer service with Tellq analytics tools. real-time statistics for calls, emails, chats, are presented in various data slices and graphical information, and are also exported in a format convenient for you.

The Tellq platform is managed in an intuitive and user-friendly system self-service portal, so you can make all necessary changes, create additional workstations, or make other changes that require an extremely fast response at your convenience without the intervention of a service provider with just a few keystrokes. 

Improve your team's collaboration and communication skills. Take advantage of internal task allocation strategies, request assignment, or internal commenting features.

According to the pre-described rules and scenarious, the Tellq platform allows you to automate customer service processes related to the distribution of emails, requests, and messages to agents, classification according to the keywords in the email content, automatic request archiwing after a time limit set or response received.

Instant dashboards and an option of real-time monitoring of agents allow you to see the customer service centre's workloads and proactively respond to the situation by making the decisions needed for effective customer service.

Tellq system records all actions related to customer requests in a centralized message centre, so no request or call will go unnoticed. For efficient service, you can also make use of variety of the pre-designed response templates or automated system responses. Surprise your customers with an extremely fast response.

Decide which customer support channels and modules are the most relevant for you. Depending on that we will help you to setup numbers, inbox, live chat (Chatbot), FB messenger and everything you need for perfect support operations.

We will help you to buy new or migrate existing number and VOIP (Voice over internet protocol) connection. After this you add agents, set calls distribution and you are ready to make and receive calls.

Depending on the existing inbox provider (Outlook, Gmail, other) it's easy to connect emails using integration or forward settings. 

Absolutely! You can setup Tellq like a "LEGO". You use whatever channel or module you need.

Absolutely again :) ! Every customer received 30 min training for setup and is able to ask additional meeting for any question related to usage. Also, it's available to find all Tellq education information here: https://help.tellq.io.