Tellq - multi-channel customer service platform. Call center
Tellq Multi is a multi-channel customer contact center platform covering the control of main communication channels, i.e. calls, emails, and live chats. It is a solution for small- or medium-sized businesses that wish to provide customers with tailored high-level service and create positive, professional experience, no matter which channel is used by the customer to contact you.
Solve customer problems proactively
Connect the most relevant support channels and eliminate jumping between platforms. 14-day free trial.

Choose basic modules of your interest

Tellq Calls
Virtual phone
Click-to-Call function
Call-back task management
Self-service management
Analytics and reports
And other functions
40 EUR
monthly fee per agent
|
Tellq Inbox
Email marketing strategies and rules
Individual and group response templates
Email category management
Internal communication function
Ticketing
Analytics and reports
20 EUR
monthly fee per agent
|
Tellq Chat
Chat plugin on webpage
Request category management
Tailored design
Custom sound and notification settings
Analytics and reports
And other functions
15 EUR
monthly fee per agent
|
Tellq MSG
Facebook Messenger plugin on webpage
Request category management
User management
Centralized communication history
Analytics and reports
And other functions
15 EUR
monthly fee per agent
|
Choose service modules of your need

Tellq Chatbot
Individual chatbot on different pages on the website
Automatic chatbot activation
Self-service management
80 EUR
monthly fee per system
|
Tellq SMS
Unique sender ID
Individual and group response templates
Sending an SMS before, during or after a call
40 EUR
monthly fee per system
|
Tellq NPS Tickets
Unique text of your choice
Rating with comments
Tellq Inbox and Chat addition
Displayed Customer feedback
40 EUR
monthly fee per system
|
Tellq API
Integration of customer management systems with Tellq
Access to relevant data
All necessary documentation
Advice for the implementation of the integration
40 EUR
monthly fee per system
|
Features of Tellq platform
Close all Open all
Tailored Customer service
-
Tellq identifies customers bt their contact number or email. So, no matter which channel the customer will use to contact you, you will always see his/her contact information and full communication history, requests, chat records, customer-related actions of the operating personnel, remarks or comments, as well as request resolution times.
SMART Analytics
-
Get valuable insights for daily customer service with Tellq analytics tools. real-time statistics for calls, emails, chats, are presented in various data slices and graphical information, and are also exported in a format convenient for you.
Self-Service portal
-
The Tellq platform is managed in an intuitive and user-friendly system self-service portal, so you can make all necessary changes, create additional workstations, or make other changes that require an extremely fast response at your convenience without the intervention of a service provider with just a few keystrokes.
Request Automation
-
According to the pre-described rules and scenarious, the Tellq platform allows you to automate customer service processes related to the distribution of emails, requests, and messages to agents, classification according to the keywords in the email content, automatic request archiwing after a time limit set or response received.
Real-time condition monitoring
Fast Response
-
Tellq system records all actions related to customer requests in a centralized message centre, so no request or call will go unnoticed. For efficient service, you can also make use of variety of the pre-designed response templates or automated system responses. Surprise your customers with an extremely fast response.
Frequently asked questions
Close all Open all
How do i start using Tellq for customer support?
-
Decide which customer support channels and modules are the most relevant for you. Depending on that we will help you to setup numbers, inbox, live chat (Chatbot), FB messenger and everything you need for perfect support operations.
How to integrate call centre?
How to connect my email inboxes to Tellq?
Do you provide onboarding before the start?
It's easy to start testing with our Onboarding service
Cooperation plan step-by-step
1. Tellg platform demonstration & first consultation - finding out if Tellq fits your needs.
2. Agree on free testing for 14 days. You are provided with Onboarding & Assistance in testing.
3. Migration plan from your existing Call Center platform to Tellq. Including all important details for your business goals and integration with your corporate systems if needed (CRM, web pages, etc.).
4. Tellq platform implementation and configuration.
5. Support to increase your Tellq Call Center efficiency.
Adventus Solutions is a systems integrator with experience in contact centers business for more than 25 years. Our clients are both public and private organizations. For more information regarding the contact center solutions contact our experts today.