LATVIAN CONTACT CENTER CLUB VISITED AIR BALTIC

 

 

This time Contact Center Club visited airBaltic, exploring their extensive Contact Center (CC) that daily serves customers worldwide in 7 languages. We learned about the diverse services provided by Contact Center specialists – from ticket reservations to travel documents, assistance on the road, and solutions for emergency situations (such as flight delays or cancellations). CC experts not only inform passengers but resolve such situations. 🌐✈️


Thanks to Irita Strode, AirBaltic CC Manager, for the tour and presentation on the contact center's work, services offered, and the Genesys technology used to maintain a high level of service.

 

 

In the 2nd part, we talked about Quality Management in the contact center. Participants shared their experiences regarding criteria and their measurement in their contact centers.

Members of the Contact Center Club represent airBalticCitadele bankaENEFITERGO Latvia, GASO, Latvijas Pasts - companies that deliver excellent customer service every day. The club's organizers, Adventus Solutions, are experts in contact centers with over 25 years of experience in this field.

 

 

Contact Center Club brings together managers of Latvia's leading Contact Centers with the aim of creating a professional community for sharing experiences, improving customer service standards, and mastering the latest CC technologies.

If you want to learn more or become a member of the CC-Club, contact us

 

Useful

Look more articles about Contact center & Customer Service  

Genesys contact center platform  


All rights reserved. © Adventus Ltd.
This website uses cookies, by continuing to use this website you agree to our cookie policy.
Accept