Live DEMO webinar
2023 Trends in customer service & Modern Call Center
Webinar for call/contact center, customer service, telesales, support service and IT managers
from companies with a large number of customer requests - calls, e-mails, social networks, chats, etc.
INVITE YOU ON LIVE DEMO WEBINARS
LATVIA September 27 at 11:00. Registration
LITHUANIA September 28 at 11:00. Registration
ESTONIA September 29 at 11:00. Registration
Webinars will be held in local languages. Speakers - Adventus Solutions exsperts
Duration 1 hour. Free of charge participation
Register for the webinars and receive bonuses!
Providing an excellent experience for both customers and employees is becoming the biggest challenge in today's call centers.
Have your call center agents meet problems when it comes to opening different applications to handle customer calls or emails, chats, or CRM? Is it the case that statistics for different channels are not available together? Do you use personalization and analytics to impress your customers? You can combine it all in a single service environment and see statistics for each channel and agent! In addition, your customers will feel recognized, heard, and understood every time they communicate, and they won't have to repeat their message when moving, for example, from chat to call or from call to email.
All this is provided by Genesys Cloud CX - a unique all-in-one multimedia contact & call center platform.
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What modern customers need
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Examples of best customer and employee experiences
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Genesys Cloud CX - all in one platform - customer communication channels, chat bots, automation, analytics and reporting, employee management and evaluation, conversation records, etc.
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Remote workers, sms, social network integration
Webinar participants will see the Genesys Cloud CX platform in action. And will also receive a useful guide “Contact centre buyer’s guide”.
Participate with colleagues by forwarding this invitation to them. Each participant have to register separately.
Registration bonuses:
🔸 "Contact Center as a Service Gartner Magic Quadrant 2022" review.
🔸 Research on the personal values and motivation of a contact center employee.
You will receive bonuses immediately after registration. Materials in English.
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Apply for the webinar
LATVIA September 27 at 11:00. Registration
LITHUANIA September 28 at 11:00. Registration
ESTONIA September 29 at 11:00. Registration
Adventus Solutions company is contact center experts with 27 years of experience.
About Genesys Cloud CX. Genesys is the world's leading vendor of call/contact centers, offering state-of-the-art technology for customer service processes. It is also used by a significant part of the largest call/contact centers in the Baltics.
The Genesys Cloud CX platform has all the necessary security certifications, which allows you to use the offered cloud technologies without any problems to store sensitive data of the company or its customers.
Contact us, if you have any questions.
