PQMS, is a complete Call Recording and Quality monitoring suite that has been designed and developed by QMS System to satisfy the most demanding needs of Call Centers and Help desks. Thanks to its modular architecture it can be configured to work as logger to record and archive customer interactions, suite for service quality and agent performance monitoring. PQMS has been designed and built on an open architecture. Thanks to its open architecture PQMS can be used in call centres with any number of agents, basically our clients can start with the recording of one agent workplace and move up to thousands of agents.
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