Verint solutions capture and analyze complex, underused information sources, such as voice, video and unstructured text.

Impact 360 Recording

Capture Voice and Screen Data for Compliance, Sales Verification, and More

Impact 360 Recording is an enterprise recording solution designed to meet the needs of large, multi-site, virtual, and outsourced contact centers. This software-based recorder provides full-time recording and compliance recording to help larger contact centers increase operational effectiveness, comply with the Payment Card Industry Data Security Standard (PCI DSS) and other industry standards.

Flexible and easy to use, Impact 360 Recording provides a range of functionality:

  • Voice and Screen Recording
  • Centralized Administration and Reporting
  • TDM and IP Recording
  • Selective Retention and Archiving
  • PCI and Recording Encryption
  • Flexible, Service Oriented Architecture (SOA)

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