OmniGenesys

Alcatel-Lucent OmniGenesys is an intelligent combination between the Genesys software and the OmniPCX Enterprise, linked together by a unique component: the RSI (Routing Services Intelligence). Beside the power of the two individual main components, the OmniGenesys bundle offers unmatched benefits in terms of integration, architecture and administration. 

You can always assemble a „state of the art“ solutions from industry best in class vendors. Then comes the hassle of integrating it, validating it and the headache of multiple vendor separate management and support SLA‘s. 

Alcatel-Lucent is the only vendor to provide best in class Solutions with a one-stop-shopping model. And because it developed the most efficient integration for Genesys on a world leading IP platform with OmniPCX Enterprise, their solution is unique.