Easy Contact

The Greeting Center concept is created to support the enterprise that realizes they need to improve their call handling to remain competitive but are not prepared to dedicate resources and budget for that purpose alone. A Greeting Center is a mechanism aimed to improve customer service by implementing automatic call distribution (ACD) application for business as usual. 

If nobody within your organization can answer a customer call, someone else will do and the customer is likely to be lost for the business. Alcatel-Lucent developed an off-the-shelf solution to optimize call distribution, benefiting from their experience in Contact Center business, for organizations which are eager to provide excellence in customer greetings whilst not having formal agents. 

The Easy Contact package solution in an easy to use, simple voice distribution mechanism and queuing with announcements that manages customer contacts efficiently for up to 25 individuals. This is a fully embedded solution within Alcatel OmniPCX Enterprise. Fast deployment is ensured with implementation wizard and vertical templates.

Key benefits:

  • Connect callers to the right person, the first time;
  • Eliminate lost calls, ring-no-answer and voice mails;
  • Cost-effective, fully embedded solution;
  • Ready for evolution to Contact Center.