Alcatel-Lucent Contact Center Solutions

This range of products provides companies with solutions that start with greeting centers for companies without a formal contact center, to interaction contact centers with hundreds or thousands of agents. Our offer addresses the needs of enterprises of all sizes, be they SMBs, mid-sized companies and large enterprises.

Greeting Centers Small CC Mid Market CC Enterprise CC
Organizations without a formal CC

CC with about 10 agents CC with up to 150 agents CC with more than 150 agents
Any company Small company Medium & Large company Large and XLarge company
Easy Contact OmniTouch CC Office OmniTouch CC Standard Premium OmniGenesys