ADVENTUS EXPERIENCE

In 2016 Adventus Solutions joined the Latvian BiSMART business technology platform (www.bismart.lv), enabling us to expand marketing channels and our recognition in the industry. Some of realized projects: several new hotel projects - in Latvia: Park Inn by Radisson Valdemara and Park Inn Residences, in Lithuania:  Park Inn by Radisson Kaunas, in Estonia: Radisson Blu Hotel Olümpia, Tallinn Hilton Park Hotel. New contact center projects in SEB Bank Lithuania, Latvijas  Gāze. Advanced Customer Interaction Platform introduction for  Citadele Bank's contact center (launched in 2015). We also continued modernization and the introduction of new functionalities for Swedbank  contact centers in Lithuania and Estonia.

In 2015 Adventus expanded range of solutions with the latest versions of Alcatel-Lucent OmniPCX Office and Omni PCX Enterprise communications servers, new Jabra headset models, with new VoIP and data communications products - Media Gateways and Session Border Controllers from new partner Audio Codes. Some of realized projects: big project for a modern Customer Interaction Platform implementation in Citadele bank contact center has started in 2015 and will continue in 2016. Modernization and introduction of new functionalities of Swedbank Lithuania and Estonia contact centers. Ongoing introduction of telecommunications solutions for Latvian Republic embassies abroad. Telecommunications infrastructure modernization in Rimi stores and Galactico shopping centers.

In 2014 our product portfolio was extended by Alcatel-Lucent OpenTouch communications server, WatchGuard data security solutions and new Jabra hands-free communication product models. Completed projects: Noorus SPA Hotel telecommunications infrastructure, Alcatel-Lucent telecommunications solutions for a number of Latvian Republic embassies abroad, telecommunications infrastructure modernization and warning system implementation project at the Lietuvas bankas. Handsfree solutions development led to a number of projects when companies changed its old equipment with high-quality Jabra wired and wireless headsets.

In 2013, Adventus Solutions expanded its product portfolio with the leading global brands WatchGuard (IT security solutions) and Cetis (Teledex and Telematrix hotel phones). Key implemented projects: launch of cooperation with Seesam Insurance AS group, expansion of the contact centre, implementation and maintenance of new electronic communication channels for Priorbank (Belarus), upgrading of telecommunications infrastructure at the Ministry of Foreign Affairs of Estonia and reequipping and connection to a common IP network of a number of embassies, telecommunications projects for the RIMI supermarket chain and the SEB banka contact centre.

2012. Several significant projects were realized by Adventus Solutions in 2012. Some examples are the following: implementation of call recording system OmniPCX Record, as well as the extension and maintenance of a contact centre in Priorbank (Belorussia), provision of telecommunication infrastructure solutions at the Central Bank of Belorussia, enlargement of the telecommunication infrastructure at the Estonian Ministry of Foreign Affairs, and the modernization of a range of embassies and their connection to the IP communication network, maintenance and extension of a contact centre at SEB Banka, and implementation of telecommunication solutions at several RIMI supermarkets.

Projects in 2011: WiFi network at Galactico shopping malls, Genesys contact centre at Bigbank, maintenance and modernisation of the contact centre at Priorbank (Belorussia), maintenance and extension of the contact centre at SEB Banka.

Projects in 2010: implementation of IP telephony system at the Estonian Ministry of Foreign Affairs, maintenance and extension of the contact centre at Priorbank (Belorussia), maintenance and extension and of the contact centre at SEB Banka, modernisation of the voice infrastructure at Latvijas Gāze.

 


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